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The Customer Factory Celebrates 10 Years Of Helping Practice Owners Reach New Patients with new HQ

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The Customer Factory Celebrates 10 Years Of Helping Practice Owners Reach New Patients with new HQ

July 29
12:45 2022
Chiropractic, dental and veterinarian marketing that creates a consistent flow of qualified new patients.

The Customer Factory, a leading marketing services agency serving primarily chiropractors, dentists and veterinarian practices across the US announced the celebration of its 10-year anniversary in business and the opening of its new headquarters building in Atlanta, GA.

In an industry where marketing agencies last an average of two years before burning out, The Customer Factory has met with continued success due to its reported high client satisfaction rate and a management focus on delivering a consistent flow of qualified new patients to clients.

In the past decade, The Customer Factory has served hundreds of health care practices while maintaining the highest client retention rate in the industry, a whopping 92%. Many of their clients have been on service for five, six even seven years.

Remarkably, The Customer Factory has achieved this without the use of any lock-in service contracts with clients. Whereas most agencies require marketing clients to sign three, six or 1-year service contracts, The Customer Factory provides marketing services strictly on a month-to-month basis, with clients free to stop service the moment they become unsatisfied with the number of new patients coming in.

Not having a lock-in contract was an intentional choice by its Founder, John Nesbit, knowing it would create a climate of “no excuses” where service, communication, and results are the only thing that keeps clients coming back. This has created a culture of service excellence for which The Customer Factory has become known.

Success with any online marketing involves building a marketing “funnel” that targets a qualified and motivated audience who share some kind of need. From there the right messages must be created that move the individual person to take positive action.

In the case of healthcare marketing for new patients, this can be a situation that is impacting the person’s quality of life such as chronic pain. In this case, the critical action is to get them into a consultation with a licensed practitioner who can diagnose the situation and then outline a care plan that will save or change the patient’s life.

In just last month alone The Customer Factory directed over 4000 new patients into a care provider’s office. This was accomplished using online marketing platforms and their own proprietary systems and procedures.

The Customer Factory has recently acquired a three-story, free-standing headquarters building in Roswell, GA. The new facility will allow the company to multiply its current employee headcount and deliver a set of expanded services to clients.

More information can be found about how The Customer Factory serves its clients and the community at

Media Contact
Company Name: The Customer Factory
Contact Person: John Nesbit
Email: Send Email
Country: United States