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Schneider Service Bureau improves performance through predictive insights

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Schneider Service Bureau improves performance through predictive insights

November 13
09:18 2019

The emergence, and rapid proliferation, of trends such as Internet of Things (IoT) and digital transformation of society are leading to an exponential growth in the amount of data being created. According to experts, by 2020, 1.7 megabytes of data will be created every second. With the expansion of digital technologies and creation of such huge amount of information, IT infrastructure to manage it would be needed. In such a scenario, data centres are bound to play the role of backbone in supporting the technology framework.

With increased expectations from data centres, it has become imperative for them to operate effectively with minimum downtime. The conventional approaches of managing data centres no longer hold good. The need of the hour is to have a new, more agile and open model.

In response to the market demand, energy management and automation major, Schneider, has launched a Service Bureau. The Schneider Service Bureau is a 24X7 excellence centre where the focus is to move from traditional service model to pre-emptive and predictive service model.

A paradigm shift in service delivery

The Service Bureau monitors and manages customer assets backed by data analytics. The main goal for the Service Bureau is to pre-empt and predict service interventions against the conventional react on an incident mode. The vendor-neutral architecture of this bureau delivers a new standard for proactive data and insights on critical assets which impact the health and availability of an IT environment. To mitigate the risk, it provides real time recommendations, which in turn optimizes the infrastructure performance.

Schneider Electric’s EcoStruxure IT architecture is an important component of the Service Bureau. It is an open stack of connected products, cloud-based services, and edge control level software for local access and ensuring the protections needed for cyber security. This common platform aggregates IoT data from IT and OT into a cloud-based data repository.

Schneider Electric EcoStruxure IT aids customers in unlocking the potential of data points and sensors within the data centre to vastly improve availability and performance. By linking to over 800 customers, more than 1,000 data centres, 88,000 devices and in excess of 2 million sensors, Schneider Electric EcoStruxure IT provides predictive insights that generate advance notice before any failures occur.

Predictive insights, actionable recommendations

Along with continuous monitoring, the Service Bureau also provides remote troubleshooting, manages incidents, and sends alerts to notify alarm situations. It also provides an organisation with analytics and report that offer insights and actionable recommendations. Dispatch of engineers are also initiated by Services Bureau for incidents which requires physical presence.

Events in the Service Bureau are categorized as critical, warning and informational. Actions are taken based on the criticality of an event. For instance, A “UPS on battery” operation is tagged as a “minor” incident and “Inverter Failure” is tagged as a critical incident.

Informational incidents are notified through SMS /App notifications. All Critical incidents are notified through voice calls by and expert and also through the SMS /App notifications. Timely notification helps customers to take an action in time and save the system from a catastrophic failure.

Machine data forms the basis of long-term operational insights and analytics, aimed at optimizing performance through cost reduction recommendations across the physical and IT layer, resulting in reduced equipment maintenance costs.

This provides a 360 degree service to the customer starting from monitoring an asset level, building and energy distribution level, and recommendation level to providing excellent service to the customer.

To conclude, Service bureau helps customers to focus on their core job ensuring that the connected systems will be monitored by experts 24X7. Services bureau helps in improving the operational efficiencies and to reduce the overall cost of operations.

About Schneider Electric

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software. In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency. We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.

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